Last updated: 25/05/2025

Data Controller: Emily Robertson, trading as Forward From Here

At Forward From Here, I am committed to protecting your personal information and respecting your privacy. This policy explains how I collect, use, store, and protect your personal data when you visit my website or use my services.

1. Who I Am

Forward From Here is a coaching and training business operated by Emily Robertson.
You can contact me at: info@forwardfromhere.co.uk 
 

2. What Data I Collect and Why

I may collect and process the following information:

Contact Information: Your name, email address, phone number (to communicate with you about my services).

Coaching Information: Best hopes, goals, session notes (to provide coaching services).

Website Data: Basic information like IP address or browser type (for website functionality, not for marketing).

I only collect what is necessary to provide my services or improve your experience.

3. Lawful Basis for Processing

I collect and use your personal data based on:

Contract: To deliver coaching services.

Consent: For marketing emails (you can opt-out anytime).

Legal Obligation: To comply with tax laws and legal requirements.

4. How I Store and Protect Your Data

Your information is stored securely in password-protected systems and devices. I will not share your personal information with third parties unless required by law.

5. Data Retention

I keep your personal information for as long as necessary:

Coaching notes and contact details: Deleted when no longer needed or upon your request.

Financial records (e.g., invoices, payment records): Retained for 6 years to meet HMRC requirements.

Legal reasons (e.g., safeguarding concerns or legal claims): Retained as necessary.

6. Your Rights

You have the right to:
✅ Request access to your data
✅ Request correction of inaccurate data
✅ Request deletion of your data (unless required by law to retain it)
✅ Object to processing
✅ Lodge a complaint with the ICO (Information Commissioner’s Office)

7. Cookies

I use cookies only for basic website functionality. You can disable cookies in your browser settings.

8. Contact Me

If you have any questions about this policy or your data, please contact me at info@forwardfromhere.co.uk.